We aim to despatch your order on the next working day* after we receive your order, although this cannot be guaranteed.
*Excluding public and bank holidays
MAINLAND UK DELIVERY
Orders are sent by courier with estimated delivery of up to 2 working days from despatch. All orders (except samples) require a signature upon delivery. If you are not present to accept the delivery, our courier will leave a card to enable you to contact them to arrange re-delivery of your parcel at your convenience.
All wallpaper and fabric sample orders are sent by Royal Mail first class post and shipping is free of charge.
Orders under £100: £5.95 delivery charge by overnight courier
Orders over £100: Free delivery within the UK mainland by overnight courier
We offer international shipping to the majority of destinations worldwide. Please help us by taking extra care when entering your address details at checkout. Payment is accepted in Sterling only (£). If your country is not listed at the checkout stage, please email details of the items you wish to purchase plus your full postal address and we will provide you with a delivery charge.
Under the UK’s Distance Selling Regulations, you have the right to cancel your order and request a refund for any item purchased from Hibou Home within 7 working days of the day after you receive your order.
Order cancellations must be made in writing by email, quoting your order number, within 7 working days of the day after you receive your order. Cancellation notices should be sent to firstname.lastname@example.org
All items must be returned to us unopened, unused and in their original packaging and must be received by us no later than 14 days from the date you originally received the items. We will either send out replacement items or refund you the purchase price.
Please note that cut lengths of fabric can NOT be returned or exchanged unless they are proven to be faulty.
Please note that, with the exception of faulty items, incorrect orders or items damaged in transit, we are not responsible for the cost of return postage.
Refunds will be processed within 28 days of receiving the items back from you. The refund will be made via your original method of payment. When returning items on which you have received a discount/special offer, that offer/discount will no longer apply and will be deducted from the original price. All overseas orders will be refunded in Sterling (£)
Before returning any items to Hibou Home, please complete the returns slip supplied with your order and include it with the items being returned.
Our address for returns is:
All items being returned remain the responsibility of the customer until they reach us. We strongly recommend that you send them by a ‘signed for service’ with appropriate insurance or at least retain a certificate of postage. We cannot accept liability for items lost or damaged in transit.
In the unlikely event that your order is damaged, faulty or incorrect, please notify us within 7 working days of the day after you receive the items by emailing email@example.com or ring us on +44 (0)1580 243188. We will refund the cost or return postage and either refund or exchange the items. Please retain a copy of your proof of postage. We cannot accept any claims for damage caused by you the customer.
If you have any questions about returning items to us, please email us at firstname.lastname@example.org or call us on +44 (0)1580 243188.