Terms and Conditions


To download a copy of these terms and conditions, click here.

This website, found under the www.hibouhome.com URL, is operated by Hibou Home Limited (“Hibou Home’) and references to "we", "us" and "our" shall be deemed to be references to Hibou Home. References to "you", and "your" shall be deemed to be references to person placing an order via this website. We reserve the right to change these terms and conditions from time to time and you should refer to them every time you place an order.

PLACING AN ORDER
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us before you place an order, either by telephone on +44 (0)1580 243188 or by email info@hibouhome.com.

By placing an order via this website you are making an offer to Hibou Home to purchase the items detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the items has been accepted. A contract between you and Hibou Home for the sale of our products will only exist once an order has been accepted, processed and despatched to you. We reserve the right to decline to fulfill orders for any reason, including a Hibou Home product which has been mispublished, such as its price or specification. If there are any problems with your order, we will contact you.

Prices and availability of items are subject to change without notice. A delivery charge will be added to your order value where appropriate. For further information, please see our Delivery section

PRICES
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

PAYMENTS
Payments are processed at the time of ordering; however we only process orders that have been screened and accepted by World Pay. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the card issuer does not authorise payment, we will not process the order.

HIBOU HOME PRODUCTS
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, whilst every effort is made to display as accurately as possible the colour of our products, we cannot guarantee that the colour of a Hibou Home Product on delivery will replicate how it appeared to you on-screen; in part, this is dependent upon your computer’s display monitor and also how you perceive colour. ? If in doubt, you are advised to examine actual samples of the colour before placing your order.

ORDER CANCELLATION
Under the UK’s Distance Selling Regulations, you have the right to cancel your order and request a refund for any item purchased from Hibou Home within 7 working days of the day after you receive your order. Order cancellations must be made in writing by email, quoting your order number, within 7 working days of the day after you receive your order. Cancellation notices should be sent to info@hibouhome.com

OUR RETURNS POLICY
All items must be returned to us unopened, unused and in their original packaging and must be received by us no later than 14 days from the date you originally received the items. We will either send out replacement items or refund you the purchase price.

Please note that, with the exception of faulty items, incorrect orders or items damaged in transit, we are not responsible for the cost of return postage.

Refunds will be processed within 28 days of receiving the items back from you. The refund will be made via your original method of payment. When returning items on which you have received a discount/special offer, that offer/discount will no longer apply and will be deducted from the original price.

Before returning any items to Hibou Home, please complete the returns slip supplied with your order and include it with the items being returned.

Our address for returns is:
Hibou Home Limited
Little Crit
Cranbrook Road
Benenden
Kent TN17 4EU
United Kingdom
All items being returned remain the responsibility of the customer until they reach us. We strongly recommend that you send them by a ‘signed for service’ with appropriate insurance or at least retain a certificate of postage. We cannot accept liability for items lost or damaged in transit.

In the unlikely event that your order is damaged, faulty or incorrect, please notify us within 7 working days of the day after you receive the items by emailing info@hibouhome.com or ring us on +44 (0)1580 243188. We will refund the cost of return postage and either refund or exchange the goods. Please retain a copy of your proof of postage. We cannot accept any claims for damage caused by you the customer.

Please note that cut lengths of fabric cannot be returned or exchanged unless they are proven to be faulty.

If you have any questions about returning items to us, please email us at info@hibouhome.com or call us on +44 (0)1580 243188 .

LIABILITY
Please note, we cannot be held responsible for any third party involvement delaying delivery. If you are concerned you have not received your parcel please contact us via email at info@hibouhome.com

Hanging instructions are included on the reverse of the packaging label on each roll of wallpaper. It is important that these are followed correctly. After hanging 2 or 3 lengths, inspect the results to ensure there is no shading or other faults. No claims for hanging costs will be allowed for goods hung in excess of one roll.

Under no circumstances shall we be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and for the avoidance of doubt, our total liability to you shall be limited to the cost of the items.

OUR DETAILS
Hibou Home Limited

Registered Address: Bank Chambers, 61 High Street, Cranbrook, Kent, TN17 3E

Company Registration Number: 7582131

VAT Registration Number: 113 5579 22

Please note that all notices under this Agreement are to be sent and received by email. For this purpose, your notices should be sent to info@hibouhome.com and we will send our notices to you at the email address you notify to us through the Hibou Home site, such as when placing an order.

LAW
These terms and conditions shall be governed by English law and we both agree to the exclusive jurisdiction of the English courts.
 
 
 
 
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