Under the UK’s Distance Selling Regulations, you have the right to cancel your order and request a refund for any item purchased from Hibou Home within 7 working days of the day after you receive your order.
Order cancellations must be made in writing by email, quoting your order number, within 7 working days of the day after you receive your order. Cancellation notices should be sent to firstname.lastname@example.org
Our Returns Policy
Please note that cut lengths of fabric can NOT be returned or exchanged unless they are proven to be faulty.
All items must be returned to us unopened, unused and in their original packaging and must be received by us no later than 14 days from the date you originally received the items. We will either send out replacement items or refund you the purchase price.
Please note that, with the exception of faulty items, incorrect orders or items damaged in transit, we are not responsible for the cost of return postage.
Refunds will be processed within 28 days of receiving the items back from you. The refund will be made via your original method of payment. When returning items on which you have received a discount/special offer, that offer/discount will no longer apply and will be deducted from the original price. All overseas orders will be refunded in Sterling (£)
Before returning any items to Hibou Home, please complete the returns slip supplied with your order and include it with the items being returned.
Our address for returns is:
Hibou Home Limited
Kent TN17 4EU